|Applies To||RSA Product Set: RSA NetWitness Logs & Network|
RSA Product/Service Type: Packet Decoder, Log Decoder, Concentrator, Archiver, VNX, Unity
RSA Version/Condition: 10.4, 10.5, 10.6, 11.x
|Issue||Currently experiencing issues with drives or configuration associated with a DellEMC VNX or Unity array purchased from RSA in conjunction with an RSA NetWitness Suite product.|
|Resolution||To resolve any issues around an RSA-purchased VNX or Unity, follow the steps outlined below.|
Important: Currently it is not possible for the customer to contact DellEMC Support directly and receive support for any VNX and Unity arrays purchased from RSA for use with the RSA NetWitness Suite.