|Applies To||RSA Product Set: NetWitness Logs & Packets, Security Analytics|
RSA Product/Service Type: Packet Decoder, Log Decoder, Concentrator, Archiver
RSA Version/Condition: 10.4, 10.5, 10.6
|Issue||Currently experiencing issues with drives or configuration associated with a Dell EMC VNX array purchased from RSA in conjunction with an RSA NetWitness Suite product.|
|Resolution||To resolve any issues around an RSA-purchased VNX, follow the steps outlined below.|
Important: Currently it is not possible for the customer to contact Dell EMC Support directly and receive support for any VNX arrays purchased from RSA for use with the RSA NetWitness Suite.