000034043 - In RSA Vulnerability Risk Management, the Get Archer Assets Job failing with SOAP error: Error occured processing GetArcherLookup job

Document created by RSA Customer Support Employee on Sep 20, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034043
Applies ToRSA Product Set: Security Management
RSA Product/Service Type: Vulnerability Risk Manager
RSA Version/Condition: 1.2
Platform: Windows
IssueGet Archer Assets job is failing to run and error occurs immediately:
ERROR - GetArcherLookup.tLogCatcher_1Process(12941) | Error occured processing GetArcherLookup job. 
Message is com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl:com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Message send failed

CauseStatus of Workflow is stuck in "Error".
WorkaroundOn Vulnerability Analytics Windows host:
  1. Navigate to C:(root may vary)\Program Files\RSA\VRM\config
  2. Edit the Collector-Config.properties file.
  3. Locate the following parameter in the file:
    archer.getArcherAssets.lastStatus = ERROR

  4. Remove the word "ERROR" so that the entry looks like this:
    archer.getArcherAssets.lastStatus =

  5. Save the Collector-Config.properties file.
  6. Restart the "RSA Vulnerability Management - Data Collector" service.