000034047 - In RSA Archer 5.x, no spacing in Text Area field after copy/paste from a word processor

Document created by RSA Customer Support Employee on Sep 20, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034047
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x
Platform: Windows
 
IssueWhen attempting to copy text from a word processor (Microsoft Word for example) and then attempt to paste the content into a Text Area field, there are no spaces between the words and other formatting may appear different.
CauseRSA Archer uses a Rich Text Editor control that is not as robust as a full word processor application.  So many of the formatting options are not available or compatible with the Rich Text Editor tool.  A lot of the formatting will be lost when it is converted to HTML.
Here is an example of what it should look like from the source:
A Business Continuity Plan (BCP) defines the resources, actions, tasks and data required to manage a recovery process in the event of a business disruption.  Business continuity planning is a process of developing advance arrangements and procedures that enable an organization to respond to an event that lasts for an unacceptable period-of- time.

Here is an example of what happens with the Rich Text Editor control in RSA Archer 5.x:
A BusinessContinuity Plan (BCP)defines the resources,actions,tasksanddatarequiredtomanagearecoveryprocessintheeventofabusinessdisruption.Businesscontinuityplanningisaprocessofdevelopingadvancearrangementsandproceduresthatenableanorganizationtorespondtoaneventthatlastsforanunacceptableperiod-of-time."

Notice the lack of formatting (spacing) in the above example.
WorkaroundRich Text Editor Control was replaced for RSA Archer 6.x and newer.  It is much more robust and handles copy/paste actions better than the 5.x version.
Possible workarounds/solutions:
  1. Upgrade to 6.x version of RSA Archer.
  2. Manually type out the desired content in Text Area field and use the toolbar buttons to format text.
  3. Copy/paste the text from Word to Notepad (or other text editor tools).  Then copy/paste from Notepad to RSA Archer.

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