|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics Server, Security Analytics UI, Health & Wellness
RSA Version/Condition: 10.5.x, 10.6.X
O/S Version: EL6
|Issue||After upgrading Security Analytics server to 10.5.x, the Web UI is unavailable although the status jettysrv command shows that the service is started.|
The web page shows Security Analytics server is unable to start. Please make sure all services are running and restart the Security Analytics server as shown in the following screenshot.
The /var/lib/netwitness/uax/logs/sa.log file shows errors similar to the example below.
2015-10-29 21:07:59,221 [main] ERROR com.rsa.smc.sa.core.appliance.ApplianceMigrationService - Failed to connect to SMS service, make sure all services are running and restart SA web server.
The issue remained the same after restarting the rsa-sms and jettysrv services and/or reinstalling rsa-sms-server and security-analytics-web-server RPMs.
|Cause||The issue can occur when /var/netwitness is more than 80% full.|
As per Task 6 in the RSA Security Analytics 10.5 Upgrade Instructions, the usage of /var/netwitness directory needs to be 80% or less.
Task 6 - Make Sure That /var/netwitness Directory Has Enough Space to Upgrade
Make sure that the usage of the /var/netwitness directory on the SA host is 80 percent or less before you upgrade.
If directory usage is greater than 80 percent, after the upgrade, the SA server host will not be running and the logs will indicate that the migration failed.
|Workaround||To resolve the issue, perform the steps below.|