000033240 - Error "No input source supplied to the exporter" occurs when attempting to view an archived report in RSA Identity Governance and Lifecycle 6.9.1

Document created by RSA Customer Support Employee on Sep 23, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033240
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle (RSA G&L)
RSA Version/Condition: 6.9.1
 
IssueWhen opening a report, clicking Saved Results, and pressing View to view the previously saved report the report does not display. Instead the below error occurs:
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The following following error displays:

net.sf.jasperreports.engine.JRRuntimeException: No input source supplied to the exporter.


 

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The aveksaServer.log file ($AVEKSA_WAR_DIR/log/aveksaServer.log) shows the following exception:

 
03/16/2016 20:49:07.221 ERROR (http-0.0.0.0-8443-3) [com.aveksa.server.report.Report] Error while loadSavedResults
java.lang.NullPointerException
                at com.aveksa.server.report.Report.updateFooterDate(Report.java:648)
...
Caused by: java.lang.NullPointerException
                at com.aveksa.server.report.Report.updateFooterDate(Report.java:648)
                at com.aveksa.server.report.Report.loadSavedResults(Report.java:617)
                ... 84 more

CauseThis issue can occur if the report style that the archived report is based on is no longer present on the system. This should not occur normally but may occur if the report is migrated from a different system that does not contain the same custom styles.
 
ResolutionThis problem has been reported as engineering ticket ACM-63770 to be fixed in a future release.
 
WorkaroundPerform the following steps to resolve this issue:
Save the report definition specifically with a new style such as the "Default Style".
  1. Select the problem report.   
  2. Select "Edit"
  3. On the bottom of the Edit page press the "Style" button.
  4.  Select the "Default" style from the list of styles and press OK.
  5. Press OK again to save the report.
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New reports generated from this report will now format and display correctly. 
 

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