|Applies To||RSA Product Set: Archer|
RSA Version/Condition: All
|Issue||From Manage Users, nothing happens when clicking the Force Disconnect icon for a logged in user. The user still shows Logged In.|
Security Events reports show user logged in, but the user didn't.
Users show as logged in or Login History shows System Impersonated session type.
|Cause||System Impersonated sessions are used for backend processes like Data Imports or sending Notifications.|
The System Impersonated sessions should only last long enough to complete the task/process. Unfortunately, there is a known defect where the System Impersonated session remains active.
|Resolution||Starting with Archer 6.6, System Impersonated sessions will not be displayed in the Security Events report.|
|Legacy Article ID||a64002|