Article Content
Article Number | 000012868 |
Applies To | RSA Product Set: Archer RSA Version/Condition: All |
Issue | From Manage Users, nothing happens when clicking the Force Disconnect icon for a logged in user. The user still shows Logged In. Security Events reports show user logged in, but the user didn't. Users show as logged in or Login History shows System Impersonated session type.
|
Cause | System Impersonated sessions are used for backend processes like Data Imports or sending Notifications. The System Impersonated sessions should only last long enough to complete the task/process. Unfortunately, there is a known defect where the System Impersonated session remains active. |
Resolution | Starting with Archer 6.6, System Impersonated sessions will not be displayed in the Security Events report. |
Legacy Article ID | a64002 |