Article Content
Article Number | 000034079 |
Applies To | RSA Product Set: NetWitness Endpoint, ECAT RSA Product/Service Type: ECAT UI RSA Version/Condition: 4.2.0.0, 4.1.2.0 Platform: Windows |
Issue | During an attempt to add a Windows User as a registered user in the ECAT UI (as opposed to a SQL User) an error is seen in the window with the following description:Windows User Creation Error Note this is only an example error; for instance, if the name was WIN-MAPPED\John, the error would say Incorrect Syntax Near '-' so it is not limited to the backslash character but any unrecognized character used when attempting to add a new user. |
Cause | It is unknown what the exact cause of the error is when attempting to read the user defined field for Windows users and is still under investigation. |
Resolution | There are two ways to resolve this error message; one is to only add users as SQL Users in the UI, which will get around this issue but may not be feasible in every instance. The other is to follow the steps in the below workaround. |
Workaround |
(Details on what each role is in the User Guide) |