000034055 - The "Forgot My Password" URL for RSA Identity Governance and Lifecycle is incorrect and returns a connection error

Document created by RSA Customer Support Employee on Sep 26, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034055
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle (RSA G&L)
RSA Version/Condition: 6.9.1, 7.0.0
 
IssueWhen clicking the Forgot My Password link on the authentication dialog box the server returns an error:

  • Firefox


With a Firefox browser the server returns the following error:


Unable to connect,

Firefox can't establish a connection to the server at localhost:8091

 
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  • Internet Explorer


Using Internet Explorer (IE) as the browser the server returns the following:
 

This page can't be displayed,
Make sure the web address http://localhost:8091 is correct. 
 

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  • Google Chrome


Using Google Chrome, the server returns the message:


Localhost refused to connect
This site can't be reached,
 

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CauseIn the documentation for the configuring the External Password Reset URL, local host is an example value only. You  must overwrite this default URL and the port value of 8091 with the correct URL and change 8091 to the port used to access the other Lifecycle and Governance consoles.
 
Resolution
  1. Change the External Password Reset URL by selecting Password Management on the Requests menu, then selecting the Settings tab and changing the External Password Reset URL.    
  2. Use the actual host name and port for your server. 
  3. Click Save when done.
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WorkaroundIf you are unable to get into the RSA Identity Governance and Lifecycle console, then you can correct the URL manually in your browser.  
Navigate to the following URL in your browser where your_server_hostname is replaced with the host and port for your installation. 
 
https://your_server_hostname:port_number/aveksa/unlock?ReqType=Dialog&PageID=SearchUserForResetPwdData&Action=New

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