000034094 - URL redirect failing with RSA Authentication Manager 8.1 administrative consoles

Document created by RSA Customer Support Employee on Sep 27, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000034094
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.1
IssueAuthentication Manager allows users to enter a redirect URL to access the Security Console, Operations Console and Self-Service Console.  For example,
When using a redirect URLs above to access the Authentication Manager 8.1 servers, the redirection goes to https://abc-abc-rsa01.acme.local:7004/console-ims, https://abc-abc-rsa01.acme.local:7072/operations-console and https://abc-abc-rsa01.acme.local:7004/console-selfservice.  Note that abc-rsa01.acme.local changes to abc-abc-rsa01.acme.local.
CauseThe redirect entries in the /opt/rsa/am/utils/etc/redirector.properties file are incorrect 
ResolutionTo correct this issue,
  1. SSH to the Authentication Manager primary server.
  2. Navigate to /opt/rsa/am/utils/etc.
  3. Open the redirector.properties file in a text editor.
  4. Edit the redirector.properties file.
  5. Look for entries such as:

  1. Change the text as follows:

  1. Save and close the file:

  1. Once the changes are made, the browser should be directed to the correct URLs.