Article Content
Article Number | 000033583 |
Applies To | RSA Product Set: Web Threat Detection RSA Product/Service Type: Mitigator RSA Version/Condition: 4.6 - 6.0 |
Issue | A change was made via SIlvercat(Configuration Manger) and when this change was pushed, it caused a failure and now the Configuration manager will not come up in the browser. The customer needs to restore the system and roll-back the change. |
Resolution | 1. The way to restore the system is to go to https://,your-wtd-system>:4448/safemode 2. This will display the following message-- (unless you never saved UIServer Configuration) ----------------------- Safe mode allows UIServer to come up with a previously-saved UIServer configuration file. Last saved at: Fri Jul 8 16:37:23 2016. |
Notes | Once the change has rolled back you can also go to the /silvercat/home directory and look at the History of previous changes. The reason for the failure to push could be due to wrong syntax of the config file, or an attribute syntax, but now you are able to troubleshoot the cause. |