|Applies To||RSA Product Set: Web Threat Detection|
RSA Product/Service Type: Mitigator
RSA Version/Condition: 4.6 - 6.0
|Issue||A change was made via SIlvercat(Configuration Manger) and when this change was pushed, it caused a failure and now the Configuration manager will not come up in the browser. |
The customer needs to restore the system and roll-back the change.
|Resolution||1. The way to restore the system is to go to |
2. This will display the following message-- (unless you never saved UIServer Configuration)
Safe mode allows UIServer to come up with a previously-saved UIServer configuration file.
Last saved at: Fri Jul 8 16:37:23 2016.
|Notes||Once the change has rolled back you can also go to the /silvercat/home directory and look at the History of previous changes. |
The reason for the failure to push could be due to wrong syntax of the config file, or an attribute syntax, but now you are able to troubleshoot the cause.