RSA SecurID Help Desk Basics

Document created by Elizabeth Maloney Employee on Oct 3, 2016Last modified by Connor Mccarthy on Aug 9, 2018
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Schedule & Register

Schedule Only

 

 

In order to register for a class, you need to first create an EMC account

If you need further assistance, contact us

 

Summary 

This classroom-based learning provides the fundamental information about an RSA SecurID® system deployment to assist Help Desk representatives respond to end users.

 

Overview
An overview of RSA Authentication Manager and RSA SecurID authenticators and authentication methods are presented, as well as how functions and controls are accessed in the administrative interface. Instructor demonstrations of important operations relating to typical end user cases reinforce the steps that Help Desk representatives can take for troubleshooting and assisting their user population. This training is useful for new representatives supporting RSA SecurID users as well as a refresher course for representatives who infrequently work with RSA SecurID support issues.

 

Audience
Help Desk representatives who need to assist and support RSA SecurID users

 

Delivery Type
Classroom

Virtual Classroom

 

Duration
1 day

 

Prerequisite Knowledge/Skills
General familiarity with system administration functions

 

Learning Objectives
Upon successful completion of this course, participants should be able to:

  • Understand the high-level architecture and theory of operation of the RSA SecurID product suite
  • Identify common authentication problem areas
  • Perform common user assistance tasks
  • Understand the use of the user Self-service capabilities

 

Course Outline
The following modules are designed to support the course objectives:

  • RSA SecurID System Overview
    • High level description of RSA SecurID and RSA Authentication Manager system components
    • RSA authentication methods:
      • Hardware and Software authenticators
      • On-Demand Authentication
      • Risk-Based Authentication
    • Authentication process and data flow

 

  • Authentication Problem Areas
    • Identifying and isolating user problems
    • Common user errors
    • Differentiating User vs Agent vs Server problems

 

  • System Configurations
    • Organizational structures – users, groups, Security Domains and Identity Sources
    • Authentication options and policies

 

  • Authenticator Operations
    • Hardware tokens
    • Software tokens
    • On-demand codes
    • Emergency and temporary codes

 

  • Monitors and Reports
    • Using the Authentication Monitor
    • Generating reports to track and user activity

 

  • User Troubleshooting
    • Troubleshooting procedures
    • Security considerations

 

  • Self-service Console
    • User self-service functions
    • Self-Service provisioning flow
    • Troubleshooting user self-service problems

 

 

 

Schedule & Register

Schedule Only

 

 

In order to register for a class, you need to first create an EMC account

If you need further assistance, contact us

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