000034109 - How to modify the Connection Timeout for Data Access Governance (DAG) StealthAudit 6.3 and 7.0 Collectors in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Oct 4, 2016Last modified by RSA Customer Support on Aug 26, 2020
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Article Number000034109
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition:  6.9.1, 7.0.x
Product Name: DAG StealthAudit 6.3, 7.0
 
IssueThis RSA Knowledge Base Article explains how to modify the connection timeout value for a Data Access Governance (DAG) StealthAudit 6.3 or 7.0 Collector. For example, you may need to increase this value in order to complete a StealthAudit scan.
 
ResolutionThe StealthAudit configuration setting PINGTIMEOUT may be modified to increase the timeout value. To change the value, follow the steps below:
  1. In the StealthAudit console, under Jobs, right-click on {Job name} and select the Explore Folder option.

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  1. Locate the folder that contains the XML file associated with the Job. The file is located in the Job folder; the name of the folder varies with the name of the Job. The format of the name should be JOB_{n}-{Name}_SCAN, for example, JOB_1-AD_SCAN.

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  1. Locate the XML configuration file associated with the Job. The name of the file varies with the name of the Job. The format of the name should be JOB_{n}-{Name}_Scan.XML, for example, JOB_1-AD_Scan.XML.
  2. Right click and select Edit to edit the file.

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  1. In your editor search for PINGTIMEOUT and locate the timeout value for the connection. The default value is 4 seconds, as shown here:


<PINGTIMEOUT>4</PINGTIMEOUT>


  1. Increase the value (in seconds) to the value that you wish for the new timeout.  
  2. Test with higher values for PINGTIMEOUT until you are satisfied with the reliability of the connection. 
  3. Save the file and exit the editor.
  4. Return to the StealthAudit console. Highlight the {Job name} and right click on it.
  5. Choose Refresh Tree to have your changes take effect. 

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