|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics UI, Log Collector
RSA Version/Condition: 10.4, 10.5, 10.6
|Issue||In Log Collector > Config > Event Sources tab when trying to add a new Event Source Type the box "Available Event Sources Types" is displayed but is stuck on Loading.|
|Cause||Under some circumstances the files containing the Event Sources Types may be corrupt.|
They are located in the folder:
It is possible to check the integrity of the Event Source xml files like in the example below:
If the file is not a valid xml the Available Event Source Types box will display "Loading" and will not allow to go further.
|Resolution||Check the content of the xml files in the Event Source folders in /etc/netwitness/ng/logcollection/content/collection/.|
If the files are not valid xml it may be needed to restore them from a valid backup.
If a backup is not available or if assistance is needed please contact Tech Support.