000034119 - How to create new user accounts for RSA Security Analytics appliances via the command line

Document created by RSA Customer Support Employee on Oct 7, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034119
Applies ToRSA Product Set: Security Analytics, NetWitness Logs and Packets
RSA Product/Service Type: Core Appliances
Platform: CentOS
O/S Version: EL6
TasksThis article addresses how to create new user accounts on RSA NetWitness (formerly RSA Security Analytics) appliances via the command line.
ResolutionFollow the steps below to create new user accounts.
1. Connect to the appliance via SSH as the root user.
2. Run useradd <user_name> command to create user.
3. Run passwd <user_name> to choose password.
[root@XXXX ~]# useradd test123
[root@XXXX ~]# passwd test123
Changing password for user test123.
New password:
BAD PASSWORD: it is based on a dictionary word
Retype new password:
passwd: all authentication tokens updated successfully.

4. Try to access the appliance via SSH using new account created above. 
NotesThis new user account may not have permissions to run more commands which may give errors similar to the example below.
[test123@concentrator ~]$ cat /var/log/messages
cat: /var/log/messages: Permission denied

The new user account can be switched to root account when additional permissions needed using su - root command. This  command will ask for the password of the root user.