Run User Reports

Document created by RSA Information Design and Development on Oct 7, 2016Last modified by RSA Information Design and Development on Jun 21, 2019
Version 26Show Document
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You can run a report listing all users who have been synchronized to identity sources in the Cloud Authentication Service and download the report to a .CSV file. The report contains the following user information:

  • Email address

  • Username

  • First name

  • Last name

  • Identity source name

  • Account created on date

  • Account last updated date

  • Status

  • Device name

  • Device type

  • Device registration date

  • FIDO authenticator

  • FIDO registration date

  • SMS registration date

  • Voice registration date

  • High-Risk User

Before you begin 

  • You must be a Super Admin or Help Desk Administrator for the Cloud Authentication Service.

  • To ensure that the report is up-to-date, make sure your identity sources are synchronized.


  1. In the Cloud Administration Console, click Users > Reports.

  2. Click Generate.

  3. Click Refresh Status to check if the report has completed.

    Note:  The report might take several minutes to complete, depending on the number of users. You can navigate to other pages and continue working while waiting.

  4. After the report has completed, click Download CSV to download the report.



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