000034141 - Active line highlighting Case Management in CSG RSA Adaptive Authentication (OnPrem)

Document created by RSA Customer Support Employee on Oct 17, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034141
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
Platform: Windows
Platform (Other): Adaptive Authentication V 6.0 SP 3 P 4 HF 190
 
IssueWe have a bug reported on both V6 (and confirmed to exist on V7 for lookup user) where a user using case management/lookup user or case management/research activities clicks on display details and the top row remains the highlighted one rather than the row that was clicked on. Is there a fix for this issue? When using research activities the active row is the one highlighted in V7. Regards, 
Resolution
In the ViewCase.jsp and ProcessQueue.jsp make the below changes.
NOTE: Take the backup of the two jsp files before making the changes.
Step 1:
Find the below code:


<% 
         String userOrgId = "";
         if(caseStrategy!=null)
         {
          userOrgId = caseStrategy.getOrgId();
          if(userOrgId == null)
           userOrgId="";
         } else {
             userOrgId = ((CaseEvent)listOfValues2).getEventId() + "::" + ((CaseEvent)listOfValues2).getUserId() + "::" + ((CaseEvent)listOfValues2).getOrgId();
         }
        %>
       
Replace it with the below:
<% session.setAttribute("userOrgID", ((CaseEvent)listOfValues2).getEventId() + "::" + URLEncoder.encode(((CaseEvent)listOfValues2).getUserId()) + "::" + ((CaseEvent)listOfValues2).getOrgId()); %>
         <%
          String userOrgId = "";
          if (pageContext.getAttribute("userOrgID", PageContext.SESSION_SCOPE) != null)
           userOrgId = (pageContext.getAttribute("userOrgID",PageContext.SESSION_SCOPE)).toString();
         %>

 
         
Step 2:
Delete the temp folder and Restart the server.

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