|Applies To||RSA Product Set: Digital Certificate Solutions|
RSA Product/Service Type: RSA Certificate Manager
RSA Version/Condition: 6.9, 6.8 build 522
|Issue||The RSA Certificate Manager 6.9 upgrade fails using an upgrade package. It repeatedly prompts for the enrollServer.key passphrase:|
The password you supplied is not the correct password for the following key file:
Continuously prompted for the <path>\WebServer\ssl\private\enrollServer.key password.
|Cause||The RSA BSAFE SSL-C library files are not present within the operating system environment.|
|Resolution||Please refer to Chapter 2, entitled "Installing RSA Certificate Manager" beginning on page 22 of the RSA Certificate Manager 6.9 Installation Guide for instructions on installing the RSA BSAFE SSL-C 18.104.22.168 library files for RSA Certificate Manager 6.9.|
Please contact RSA Customer Support if you are still experiencing technical problems installing RSA Certificate Manager 6.9 build 551 or later on a supported Microsoft Windows 2008 R2 (64-bit) platform.
|Notes||The following (repeated) errors can be ignored, as these come up from an nCipher library embedded in RCM, when there is no nCipher HSM/client installed on the host:|
CreateFile() gave error 2
connect() gave error 10061
|Legacy Article ID||a58350|