000034214 - RSA SecOps Integration breaks after SaaS upgrade to 6.1.0.1

Document created by RSA Customer Support Employee on Oct 24, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034214
Applies ToRSA Product Set: Security Management
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.1 and newer
Platform: Other
 
IssueSecOps Integration breaks after SaaS upgrade to 6.1.0.1
CauseSaaS has changed URLS for the newer 6.1.0.1 environments:
 
ResolutionUpdate RCF and/or UCF with proper URL for Archer endpoint configuration.
RCF:
  1. Stop RCF Service
  2. Edit C:(root may vary)\Program Files (x86)\EMC\RSA Connector Framework\plugins\secops\endpoint.PROPERTIES File
  3. Update SecOps, ESA, and any other endpoints that point to Archer with the proper "Hostname"
Examples:
secops.archer.host_name=grc.archer.rsa.com



secops.archer.host_name=grcb.archer.rsa.com


UCF:
  1. Run ConnectionManager.bat located in C:(root may vary)\Program Files\RSA\SA IM integration service\data-collector
  2. Update Archer Endpoints to reflect proper URL
Example:
https://<host>:<port>/RSAarcher

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