RSA Archer Suite Custom End-User Training

Document created by RSA Link Team Employee on Oct 25, 2016Last modified by RSA Link Team Employee on Oct 5, 2017
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“It was an absolutely fantastic course due to the instructor’s energy, enthusiasm, and excitement about the
product and interest in our success. The coaching and support throughout the process had a huge impact on
our team.”
VP Educational Services
Large Financial Institution

Overview

In today’s competitive market, risks are changing dramatically and are increasingly more complex.  RSA Archer empowers organizations to manage multiple dimensions of risk on one configurable, integrated platform. With RSA Archer you have the ability to adapt a solution to your requirements without touching a single line of code.  The most demanding Fortune 500 companies have seized the power of RSA Archer to automate business process, streamline workflow, control user access, and tailor a user interface and report in real time. 

 

To ensure that your RSA Archer solution is being leveraged to its maximum potential, RSA Education Services offers the RSA Archer Custom End-User Training Service to guide you through the process of training your organization’s end user population.

 

Offering Details

Providing RSA Archer training to your End Users on the specific Use Case(s) that your organization is implementing is a critical step in achieving time-to-value with RSA Archer.

 

An RSA University Training Consultant, who is skilled in both use of RSA Archer as well as instructional design and training delivery, will work with you to understand the unique business processes associated with your Use Case.  We will team up with your designated in-house Business Expert to identify the learning objectives and topics that are critical to your End Users. The RSA Training Consultant will recommend a custom training approach and will work closely with you to deliver an end product that successfully meets your training objectives. 

 

Use Case Examples
While every organization is unique, the following are typical Use Cases that customers are looking for:

  • Issues Management
  • IT Risk Management
  • Security Incident Management
  • Loss Event Management
  • Policy Program Management
  • Controls Assurance Program Management
  • Audit Engagements & Workpapers
  • Audit Planning & Quality
  • Business Impact Analysis
  • Incident Management
  • BC/DR Planning
  • Third Party Risk Management

 

 

Typical End User Training Topics
Training content may include topics like the following:

  • RSA Archer Overview
  • General Navigation:
    • Workspaces
    • Navigation Menu
    • User Preferences
  • Working with Records
  • Searching and Reporting:
    • Quick Search
    • Advanced Search
    • Statistics Search
    • Saving & Accessing Reports
  • Custom topics – defined with customer
    • Use Case(s) Overview
    • End User roles
    • Workflow Processes
    • Data Entry Expectation

 

To discuss your organization's Custom End User Training needs, please contact us.

 

DETAILS AT-A-GLANCE
For each Use Case, select the training option(s) that best fits your requirements:
  • Live, Virtual Train-the-Trainer:
    • A maximum of 80 hours of custom development.
    • One half-day (4 hours) of instructor-led, “Train-the-Trainer” delivered virtually to your training team.
    • A needs assessment to understand the customer’s use case and training requirements.
    • A scripted PowerPoint slide deck that includes content customized to your environment.
    • Content branded with your organization’s logo and standard .ppt template.
    • Unlimited use of materials for your end users.
    • A maximum of two review cycles before finalizing materials.
  • On-Demand Learning:
    • A maximum of 120 hours of custom development.
    • A needs assessment to understand the customer’s use case and training requirements.
    • A self-paced, SCORM-compliant, customized On-Deamnd module which is available for unlimited distribution. RSA uses industry-recognized Articulate ® Studio ‘13 to develop the eLearning. The completed training can reside on your Learning Management System (LMS) or elsewhere in your environment as a Flash-based file.
    • On-Demand content branded with your organization’s logo.
    • Unlimited use of materials for your end users.
    • A maximum of two review cycles before finalizing materials.
    • Both source and packaged files delivered at project completion.
  • Instructor-Led Training:
    • A maximum of 80 hours of custom development.
    • Three days of RSA delivered instructor-led, training sessions delivered virtually or in person to your End Users.
    • A needs assessment to understand the customer’s use case and training requirements.
    • A scripted PowerPoint slide deck that includes content customized to your environment.
    • Content branded with your organization’s logo and standard .ppt template.

 

To discuss your organization's Custom End User Training needs, please contact us.

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