000034258 - RSA Adaptive Authentication (On Premise) incorrectly shows a Payment Transaction with External Account Owner Name = ME_TO_YOU

Document created by RSA Customer Support Employee on Oct 26, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034258
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.2
 
IssueOn the Case Management webpage, AA has a field called "External Account Owner Name", that shows the value that comes from the "accountName" field on the SOAP request. However, when the SOAP request has the fields "accountName" and "otherAccountOwnershipType", AA takes the value from "otherAccountOwnershipType".  As an example, if the Soap call
contains the following:
 
...
    <eventType>PAYMENT</eventType>
...
         <otherAccountData>
            <accountName>Your Bank Account</accountName>
            <accountNumber>Your Bank Account Number</accountNumber>
         </otherAccountData>
         <otherAccountOwnershipType>ME_TO_YOU</otherAccountOwnershipType>
...


it results in the following as seen on the Case Management screen:
User-added image

 
CauseThe Case Management was pulling the information to display from the wrong field.
 
ResolutionThe code as been corrected, and the fix is available in AAOP V7.3 P2.

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