000034261 - "There was a problem processing your request. Please contact your system administrator!" is seen in Adaptive Authentication (On Premise) Back Office webpage.

Document created by RSA Customer Support Employee on Oct 26, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034261
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.2 & 7.3
 
IssueAn AAOP administrator logs into the Back Office webpage, selects Administration, and then Device Management.
On the Device Management page, the admin attempts to modify the Device Recovery settings:
User-added image
After modifying an of the three options, and then clicking on the Save button as the bottom of the screen, the admin sees the following error:
 
There was a problem processing your request. Please contact your system administrator!


The error is also recorded in the backoffice.log:
 
yyyy-mm-dd hh:mm:ss,nnn ERROR [http-bio-8080-exec-32] [] [] [com.rsa.webui.aabo.tag.CheckBoxStateTag] - <>
java.lang.NullPointerException
    at com.rsa.webui.aabo.tag.CheckBoxStateTag.writeContent(CheckBoxStateTag.java:62)
    at com.rsa.web.framework.jsp.tags.standard.RowSupportTag.writeTagContent(RowSupportTag.java:276)
    at com.rsa.webui.aabo.tag.CheckBoxStateTag.writeTagContent(CheckBoxStateTag.java:55)
    at org.springframework.web.servlet.tags.form.AbstractFormTag.doStartTagInternal(AbstractFormTag.java:102)
    at org.springframework.web.servlet.tags.RequestContextAwareTag.doStartTag(RequestContextAwareTag.java:79)
    at org.apache.jsp.WEB_002dINF.jsp.adminconsole.deviceManagementForm_jsp._jspx_meth_webuiext_005fCheckBoxState_005f0(deviceManagementForm_jsp.java:316)
    at org.apache.jsp.WEB_002dINF.jsp.adminconsole.deviceManagementForm_jsp._jspx_meth_webui_005fgroupHead_005f0(deviceManagementForm_jsp.java:233)
    at org.apache.jsp.WEB_002dINF.jsp.adminconsole.deviceManagementForm_jsp._jspx_meth_webui_005fform_005f0(deviceManagementForm_jsp.java:181)
    at org.apache.jsp.WEB_002dINF.jsp.adminconsole.deviceManagementForm_jsp._jspService(deviceManagementForm_jsp.java:129)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
ResolutionThis issue has been fixed in V7.3 Patch 1.  The tracking number, AA-17920, can be found in the V7.1 P1 Release Notes.
 

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