000034237 - Adaptive Authentication (On Premise) customer used OOB Authentication, but saw a "Timer already cancelled." error in Challenge response.

Document created by RSA Customer Support Employee on Oct 26, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034237
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.1
IssueAn AAOP Customer had an end-user that was using OTP for authentication during a challenge, but the customer saw an error in the challenge response:
            <ns1:reasonDescription>Unable to complete requests due to system error:
                Reason Code: 1002
                Description: General Error 
                Timer already cancelled.

Further investigation showed that the error was also recorded in the aa_server.log:
2016-08-29 14:20:07,405 ERROR [WebContainer : 23] [1dd:da3d357d651:525aa6b5-||1472517006926] 
[2dd:da3d357d651:525aa6b5-_TRX] [com.rsa.csd.ws.impl.AdaptiveAuthenticationImpl] -
<com.rsa.csd.mcf.McfException: Timer already cancelled.>
com.rsa.csd.mcf.McfException: Timer already cancelled.

ResolutionThis issue was fixed and is scheduled to be available in V7.3 Patch 2.