|Applies To||RSA Product Set: All|
RSA Product/Service Type: All
|Issue||In some cases a file is too large to send to RSA Customer Support's SFTP server because of network timeouts and disruption. |
This solution provides instructions on how to split the file into multiple files for easier transmission.
|Resolution||To send a large file to RSA Customer Support via SFTP, sometimes it is necessary to split a large file into several smaller files. This is easily achievable by using a file archiving utility. In this example we will be using an open source utility named 7-Zip.|
In this example, we are splitting and compressing a 3.62GB file and breaking it into 500MB volumes / chunks.
|Notes||It is critical that all files created be sent to RSA Technical Support. If any piece is missing, the contents will likely not be able to be extracted by RSA support.|