000034299 - Upgrade of RSA Governance and Lifecycle from 7.0.0 to 7.0.1 fails with Checking database... Invalid Username/Password

Document created by RSA Customer Support Employee on Nov 4, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000034299
Applies ToRSA Product Set: Identity Governance and Lifecycle
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.0.1
 
IssueUpgrading RSA Governance and Lifecycle from 7.0.0 to 7.0.1 with a remote database fails with the following message in the /tmp/aveksa_install.log:
 
Tue Oct 18 16:52:50 MDT 2016] Checking database connections...
Checking database...
Invalid Username/Password
ERROR: Unable to connect to the database; aborting installation

Use "sudo /tmp/aveksa/staging/deploy/configure.sh" to repeat the configuration questions.
Use "sudo /tmp/aveksa/staging/deploy/install.sh" to retry the installation.

You have connected remotely from the ACM client node in a SQL*Plus connection, successfully, to the following Oracle remote database accounts:
  • AVUSER
  • ACMDB
  • AVDWUSER
 
ResolutionThe install script also checks if it can successfully connect to the database user PERFSTAT.  In our case, this password in /home/oracle/Aveksa_server.cfg was incorrect.
We recommend you ensure you can connect with all four accounts to your remote database before the installation:
  • AVUSER
  • ACMDB
  • AVDWUSER
  • PERFSTAT

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