000034337 - Mail Merge Template File Error in RSA Archer

Document created by RSA Customer Support Employee on Nov 7, 2016Last modified by RSA Customer Support on Sep 6, 2019
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Article Number000034337
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Product Versions:  All
IssueMail merge template files are being deleted incorrectly from the file repository. When the file is deleted from the file repository and there is still a pointer in Archer, it is causing packages to fail. Thus making it impossible for us to migrate our development. 
CauseThe customer had two instances but the file repository did not have instance folders. The repository cleanup job was deleting the files incorrectly.

ResolutionInstance folders were added to the file repository and updated to the path in the ACP. Each instance folder needs a \Chartimages and a \Datafeed folder beneath it.

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