000029600 - The Template ({Connector Template Name}) has missing file content error when creating AFX connectors in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Nov 10, 2016Last modified by RSA Customer Support on Oct 29, 2019
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Article Number000029600
Applies ToRSA Product Set: Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.x, 7.0.x, 7.1.x
IssueWhile creating an AFX connector, the following message is received:
The Template ({Connector Template Name}) has missing file content.

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The application will not let the connector definition be saved.
CauseRSA Identity Governance & Lifecycle AFX connectors require various third party files to be uploaded into RSA Identity Governance & Lifecycle in order to function. RSA Identity Governance & Lifecycle supplies many of these files by default. However, there are certain files that RSA is prohibited from distributing. These files needs to be provided by the customer.

This error occurs when creating a connector that requires one or more third party files and the required file(s) have not been uploaded into RSA Identity Governance & Lifecycle.
ResolutionTo resolve this issue, determine which third party file or files are missing and then upload them in the RSA Identity Governance & Lifecycle user interface.
  1. To see a list of connector templates that require such files, in the user interface, go to AFX > Connector Templates > and look for Upload Missing Files under the File Context column.

For example,


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  1. To determine which third party file or files are missing, click on the specific template that you are using to create a connector. In this example, the template is the IBM Notes template. Note any files that say No under the Supplied column and Upload File under the Loaded column. These are the files that need to be uploaded.

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  1. Locate the missing third-party file from an appropriate source, such as the third-party provider website.
  2. Upload the file by clicking on the Upload File button.

The change takes effect immediately.