000029600 - "The template has missing file content" error when creating AFX connectors in RSA Via Lifecycle and Governance

Document created by RSA Customer Support Employee on Nov 10, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029600
Applies ToRSA Product Set: Identity Management and Governance
RSA Version/Condition: 6.9.x,7.0.x
Product Name: AFX
IssueWhile creating an AFX connector, the following message is received:
The Template (<Connector Name>) has missing file content.

This message appears after entering text in the Name field then tabbing to the next field.
It is not possible to proceed.
CauseThe connector template is one of a handful that will show the following message in the AFX Connector Template Tab:

Upon clicking on the Upload Missing Files link, a message similar to this one (Lotus Notes is just an example):

The connector template is missing one (or possibly more) third-party files.

  1. Locate the missing third-party file from an appropriate source, such as the third-party provider website.
  2. Upload it by clicking on the Upload File button.
  3. After that, the connector template will no longer complain about missing files.