000034127 - Installation fails with 'Reference data is not available for verifying prerequisites on this  operating system distribution' in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Nov 10, 2016Last modified by RSA Customer Support on Aug 27, 2020
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000034127
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Product/Service Type: Software Bundle
RSA Version/Condition: All
IssueThe installation of RSA Identity Governance & Lifecycle fails and the following errors are logged to the /tmp/aveksa-install.log installation log file:

Installing Oracle...
Expand the Oracle Installers...
Check the System Configuration...
Verifying system requirement 8778
ERROR: Reference data is not available for verifying prerequisites on this
operating system distribution Verification cannot proceed
NOTE: No fixable verification failures to fix
Verification of system requirement was unsuccessful on all the specified nodes.

Running cluvfy again to check environment after fixup

This error may occur when checking multiple different Operating System pre-requisites and not just a single pre-requisite.
CauseThe error message comes from cluvfy, an Oracle utility, and indicates that an attempt was made to install Oracle on an unsupported Operating System. In this case, it was CentOS.
ResolutionWhen installing an RSA-supplied Oracle database on a customer-supplied Operating System (OS) as is the case with the Software Bundle, the database and RSA Identity Governance & Lifecycle application must be installed an a supported OS as documented in the RSA Identity Governance & Lifecycle Platform Datasheet and Support Matrix for the version being installed.