000034262 - Why do authentication errors occur when performing a SecurID Access Authentication Manager test?

Document created by RSA Customer Support Employee on Nov 11, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000034262
Applies ToRSA Product Set:  SecurID Access
IssuePrincipalResolutionExceptions like what is shown below will be seen in the Authentication Manager's /opt/rsa/am/server/logs/imsTrace.log when testing SecurID Access IDR(s) to Authentication Manager connectivity from the Administration Console (Platform >Authentication Manager) .
Unable to Resolve Principal:No aliases found, unable to resolve principal by alias ILCDQpbQfJltrmUz

CauseAs part of the Authentication Manager test a random user ID is used to attempt authentication.  The random user ID is unlikely to be a valid user in the Authentication Manager.
ResolutionThese PrincipalResolutionExceptions are expected and can be safely ignored.