000034268 - How to determine which load balanced SecurID Access Identity Router processed a request

Document created by RSA Customer Support Employee on Nov 11, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034268
Applies ToRSA Product Set: SecurID Access
IssueIt can be helpful in troubleshooting an issue to know which IDR in a load balancer pool processed a specific browser message.
The SPBALANCEID cookie contains the IDR portal IP and can be seen with web tools such as Chrome Dev Tools.

Chrome Dev Tools showing SPBALANCEID cookie