000034394 - CRs created from Role Rules that include account creations create pending accounts with wrong Account Names in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Nov 19, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034394
Applies ToRSA Product Set: Identity Governance and Lifecycle, Via Lifecycle and Governance, Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0.x, 6.9.x
IssueWhen running Role-Rules (UINC or Missing Entitlements Roles), the CR (sometimes) gets stuck in open state. All users have this attribute populated in the account template, however the "Create Account" ignores the account template settings and creates the CR with wrong name in the format "<UserID> account on <App Name>" for some (sometimes most or all) accounts being created.
The following is an example of where the request was canceled. Notice the pattern on line "P4-Guest account on Perforce" where in this example P4-Guest is the account/UserID and the application name is Perforce.
Example of issue under Account Changes
ResolutionThis issue has been resolved in version 7.0.1 P02.