Troubleshooting RSA SecurID Access: Identity Router

Document created by Elizabeth Maloney Employee on Nov 21, 2016Last modified by Connor Mccarthy on Jun 11, 2018
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Summary

This on-demand learning presents an introduction to troubleshooting the RSA SecurID Access Identity Router from a Professional Services (PS), Systems Engineer (SE), and Partner perspective.

 

Overview
This self-paced on-demand learning provides an introduction to troubleshooting the RSA SecurID Access Identity Router from a Professional Services (PS), Systems Engineer (SE) and Partner perspective. The course content takes a modular approach.


Audience
Professional Services, SEs, Partners, Pre-sales and support technologists who may implement or support RSA SecurID Access deployments.


Delivery Type
On-Demand Learning


Duration
30 minutes


Prerequisite Knowledge/Skills
Students should have familiarity with the following RSA products and solutions prior to taking this training: RSA SecurID Access.
It is recommended that students complete the following eLearning courses prior to taking this training:

Introduction to the RSA SecurID Access Solution,

Introduction to RSA SecurID Access Architecture,

Deploying an RSA SecurID Access Identity Router

 

Course Objectives
Upon successful completion of this course, participants should be able to:

  • Demonstrate how to troubleshoot the RSA SecurID Access Solution using the Architectural Workbook
  • Explain common Identity Router implementation errors
  • Document resolved issues for addition to the knowledge base
  • Identify the required information escalate a ticket to customer support

 

Course Outline

  • Troubleshooting Overview
    • Video Presentations defining the Troubleshooting Methodology
    • How to troubleshoot RSA SecurID Access successfully
    • Overview of common errors using the Architectural workbook

 

  • Identity Router (IDR)
    • Video Presentations:
    • Accessing and downloading the IDR log files
    • Other common tasks
    • Importance of following the Architectural Workbook

 

  • Escalating to Support
    • Video Presentation
    • Identifying which issues to resolve and which to escalate
    • Identifying what information to collect prior to escalating to support

 

 

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