Live: Export Data to RSA

Document created by RSA Information Design and Development on Nov 22, 2016Last modified by RSA Information Design and Development on Mar 28, 2017
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This topic provides instructions for a Security Analytics administrator to export the metrics in Security Analytics for Live Feedback.

About Live Feedback

If the Live Account is not configured, you can manually upload the usage data to RSA. For more information, see the Live Services Configuration Panel topic in the System Configuration Guide.

The Live Account section has a Live Feedback Activity Log which enables you to download the usage data required for Live Feedback. This is active regardless of the Live Account configuration.

You can first download the Live Feedback historical data, and then upload it to share with RSA

Download Live Feedback Historical Data

To download the Live Feedback historical data:

  1. In the Security Analytics menu, select Administration > System.
  2. In the options panel, select Live Services.

    The Live Account screen is displayed which consists of the RSA Live Status and Download Live Feedback Activity Log.

  3. Click the Download Live Feedback Activity Log.

    The Download Live Feedback Activity Log window opens which allows the Security Analytics user to download the required Live Feedback historical data.


  4. Select one or multiple entries by selecting the checkboxes and click Download

    Note: If you select multiple entries in the history table, the downloaded zip file consists of an individual JSON file for each month. 

The downloaded Live Feedback data is in JSON format, and is bundled as a .zip file. For more information, see the Live Feedback Overview topic in the System Configuration Guide.

Share Data to RSA

After you download the Live Feedback data, you can then upload it using the following procedure.

To share the data to RSA:

  1. Click on the RSA Secure Portal available on the Live Feedback Activity Logs window.

    The RSA Security Analytics Live Feedback log on screen is displayed.

  2. Log on to the Upload Live Feedback Activity Logs portal using your Live ID credentials.


  3. Click the Download Live Feedback Activity Log.


  4. Click Upload.
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