Sec/User Mgmt: Troubleshooting

Document created by RSA Information Design and Development on Nov 23, 2016Last modified by RSA Information Design and Development on Apr 4, 2018
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This topic provides information about possible issues that you may encounter when configuring or using Public Key Infrastructure (PKI) authentication.

Possible Issues

This table describes possible problems that you may encounter when you use PKI and solutions to resolve the issues.

ProblemPossible CausesSolutions
Unable to import .pfx file when FIPS is enabled. Some.pfx files may not be built with FIPS compliant algorithm.Create a .pfx file that is built using a FIPS compliant algorithm.
Certificate pop-up is not displayed on the IE browser. The TLS protocol may not be enabled in the Internet Explorer.

To enable TLS, perform the following steps:

  1. In the Internet Explorer, Go to Tools > Internet Options > Advanced > Settings > Security.
  2. Enable Use TLS 1.2.
Certificate pop-up is not displayed on other browsers. Certificate is not present in the browser's certificate store.

You must import a certificate to browser's certificate store. 

For example:
To import a certificate on a Mozilla Firefox browser, perform the following steps:

  1. Go to Menu > Options > Advanced > Certificates tab.
  2. Click View Certificates.
  3. Click the Authorities tab.
  4. Click Import.
  5. Browse to select the certificate and click Open.
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