000034397 - Running upgradeJDK.sh issues "ACM is not supported on this version of linux" in RSA VIA Lifecycle & Governance

Document created by RSA Customer Support Employee on Nov 29, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034397
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
When running the script to upgrade JDK (path varies depending on where the customer places the kit), as described in the Patch Release PDF document for each patch, the following error is displayed:
node1:/home/oracle/patch18/upgradeJDK $ sh upgradeJDK.sh

Copying bits into staging...
ACM is not supported on this version of linux
The existing Operating System version is unsupported or unknown.

Please install a required operating system before proceeding with this install.
See the RSA Identity Management and Governance Installation guide for more information regarding OS installation.

CauseThe shell script might not be up to date to check for the latest OS versions supported.
One need to thoroughly check a document called
     "RSA IDENTITY MANAGEMENT AND GOVERNANCE Platform Support Matrix for Version 6.9.1",
which is also available on RSAlink https://community.rsa.com/docs/DOC-36658
to assure that the version that is run when this error issued, is indeed supported.
ResolutionIf the OS version is supported, one can proceed to amend a shell script that is found in the deploy directory of the upgradeJDK location.
The location looks similar to this depending on where the upgradeJDK.tar was copied, and we need to edit common.sh in

Line 237
#### Check OS Release Version
        if [ -f /etc/redhat-release ]; then
                cat /etc/redhat-release > /tmp/install.tmp
                while read line ;do
                        for vers in $line
                                case "$vers" in

and add, for example , "5.11" to that string.
Save the file and run the upgradeJDK.sh again.