|Applies To||RSA Product Set: NetWitness Endpoint formerly ECAT|
RSA Product/Service Type: ECAT
RSA Version/Condition: 4.x
|Issue||A new ECAT Agent package is deployed successfully but on the ECAT server its not displaying or listing the new machine.|
The server does notify the Administrator of the discovery of new agents, but depressing the refresh button in the ECATUI is not displaying any new clients.
|Cause||Please open the ConsoleServer-Error.log file and check for the following message, "You have reached the agent count limit".|
Default location of the log file in ECAT 4.1.x is C:\ECAT\Server\ConsoleServer-Error.log, which default location for ECAT 4.2.x is C:\Program Files\RSA\ECAT\Server\ConsoleServer-Error.log
As shown above this indicates that the ECAT Server current agent license count has been exceeded, thus not allowing the server to discover any additional agents.
1. Uninstall/Remove any unneeded ECAT Agents from the database, see You have reached the agent count limit message in RSA ECAT 4.x
2. Contact your RSA Sales Representative to purchase a larger ECAT Agent license.
|Notes||This only applies in the event that this was indeed a successfully agent package deployment, and all of the pre-requisites for communication were met.|