|Applies To||RSA Product Set: Identity Management and Governance|
RSA Version/Condition: 7.0.0, 7.0.1
|Issue||After defining a new business unit in RSA Identity Management and Governance and Lifecycle the collection shows existing users are being collected with the correct attribute value assigned to the new business unit but the users are not showing up in the business unit. New users assigned to the new business unit are being defined correctly.|
When listing users for the new business unit, either no users are showing, or the list is missing old some users.
|Cause||In RSA Identity Management and Governance and Lifecycle version 7.0.0 or later business unit calculation only occurs when a new user is added, or some property of the existing user has changed. This is due to the new Delta Processing feature of 7.0.x that only does not do a full collection and only collects user that have changed since the last collection. If a new business unit is defined, RSA Identity Management and Governance and Lifecycle does not update the business unit for any users who have already been collected and have a value for the attribute mapped for the new business unit.|
|Resolution||Business units should be defined before the initial data collections are done. |
If a new business unit is defined, or the name of an existing business unit is changed a full refresh should be forced for the IDC that collects the associated business unit.
WARNING: RSA recommends that a full database backup be performed before making any changes to the database tables.
To force a full refresh on the Identity Collector (IDC),