000034412 - Upgrade from 6.9.1 (RSA Identity Management & Governance) to 7.0.1 fails with Older version "1.0.9-60.el5.x86_64" of "nfs-utils" is installed, "1.0.9-60.0.2" or higher is required

Document created by RSA Customer Support Employee on Nov 29, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000034412
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0.1
Platform: Linux
O/S Version: Red Hat Enterprise Linux 5.x
IssueWhen attempting to upgrade to RSA Lifecycle and Governance 6.9.1 on a hardware appliance running Red Hat 5u8 the following error displays:
Pre-Requisites Test(s) failed with the following message(s) : 
Older version "1.0.9-60.el5.x86_64" of "nfs-utils" is installed, "1.0.9-60.0.2" or higher is required

CauseRed Hat Enterprise Server 5x nfs-utils update package that fixes one security issue, various bugs, and adds one enhancement. It provides a daemon for the kernel Network File System(NFS) server, and related tools such as the mount.nfs, unmount.nfs.

Resolution1. Customer's with  RSA Via Lifecycle and Governance Hard Appliance with Red Hat OS 5u8, 5u10, 5u11 can obtain the package from RSA Link download portal. Below is the list of Appliance Updater packages that are required. Next, follow the steps in Appliance_Updater_Guide for step by step instruction how to apply below packages. A copy of this guide can be downloaded from RSA Link as well.
  • rsaimg_updater_2016Q1_RHEL5_11G.tar.bz2
  • rsaimg_updater_2016Q1_RHEL5_11C.tar.bz2
  • rsaimg_updater_2016Q2_RHEL5-11G.tar.bz2
  • rsaimg_updater_2016Q2_RHEL5_12C.tar.bz2
  • rsaimg_updater_2016Q3_RHEL5_12C.tar.bz2
2. For soft appliance please backup the following files before applying the updater
  • /etc/hosts
  • /etc/resolv.conf
  • more /etc/sysconfig/network
  • more /etc/sysconfig/network-scripts/ifcfg-bond0
3. After applying the upgrade packages validate the hostname, and DNS based on the information you backup in step 2, or you can modify the script to not check for this.