| Issue | The /opt/rsa/am/server/logs/update-<build_version>->build_number>-<timestamp>.log (e. g., /opt/rsa/am/server//logs/update-8.2.0.0.0-build1373693-20161029110305.log) file reports:
16054 2016-10-06 17:45:37,170 INFO: The count value of the property is : ERROR: ld.so: object '/lib/libreadline.so.5' from LD_PRELOAD cannot be preloaded: ignored.1
16059 2016-10-06 17:45:37,175 INFO: Run the script to find out if strict TLS mode is enble or not
16476 2016-10-06 17:45:37,592 INFO: The out value is : NONE
16476 2016-10-06 17:45:37,592 INFO: TLSv1.2 is not enable
16476 2016-10-06 17:45:37,592 INFO: Updated the db values as : SSLv3,TLSv1,TLSv1.1,TLSv1.2
16478 2016-10-06 17:45:37,594 INFO: Executing Insert values. Log output will be found here: /opt/rsa/am/install_logs/dbscripts/Insert values-20161006174537.log
16479 2016-10-06 17:45:37,595 INFO: Executing /opt/rsa/am/pgsql/bin/psql
Exception in thread "Main Thread" : exec returned: 1
at org.apache.tools.ant.taskdefs.ExecTask.runExecute(ExecTask.java:646)
at org.apache.tools.ant.taskdefs.ExecTask.runExec(ExecTask.java:672)
at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:498)
at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)
at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)
at Utils.exec(Utils.groovy:328)
at Utils$exec$0.call(Unknown Source)
at DBRefresh.executePsqlCommand(DBRefresh.groovy:294)
at DBRefresh$executePsqlCommand.call(Unknown Source)
|
| Resolution | - The RSA Authentication Manager 8.2 software update file is called rsa-am-update-8.2.0.0.0.zip and has a MD5 signature of c1114890b8c1f9b9493dff4425e59c0c. FIrst check the MD5 signature of the RSA Authentication Manager 8.2 software update file that has been downloaded to confirm it matches the value listed here.
- Check for the presence of /lib/libreadline.so.5 library file that is mentioned in the software update log file on the replica instance that is being updated. To do this,
- SSH to the replica instance using the rsaadmin account.
- Use the command cd /lib to navigate to the lib directory.
- Enter the command file libreadline* to check for the presence of the library. The expected output is shown here:
rsaadmin@app81r:/lib> cd /lib ; file libreadline*
libreadline*: ERROR: cannot open `libreadline*' (No such file or directory)
rsaadmin@app81r:/lib
- If the message "ELF 32-bit LSB shared object, Intel 80386, version 1 (SYSV), dynamically linked, stripped" displays, complete steps 3 through 6 below to resolve this issue.
rsaadmin@replica:/lib> file libreadline*
libreadline.so.5: symbolic link to 'libreadline.so.5.2'
libreadline.so.5.w: ELF 32-bit LSB shared object, Intel 80386, version 1 (SYSV), dynamically linked, stripped
- Remove the symbolic link to libreadline.so.5.2 in the /lib directory.
- Move the 32-bit library file libreadline.so.5.w to another directory, such as /tmp.
- From /lib, check that the symbolic link and the library file no longer appear using the command file libreadline*.
- Apply the RSA Authentication Manager 8.2 software update to the replica instance.
|
on Dec 5, 2016