000034499 - RSA Archer Advanced Workflow Service is not working and displays error: Service not available.

Document created by RSA Customer Support Employee on Dec 6, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034499
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.1
IssueThe Advanced Workflow Service is not working and displays error: Service not available.
Windows Event Logs show the following: Rejected-By-UrlScan
Sample image of Internet Explorer using F12 Developer Tools:
User-added image

Sample line from IIS log:
2016-12-02 16:24:59 W3SVC1 XXXXXXXX 127.0.0.1 GET /Rejected-By-UrlScan ~/workpoint/rest/auth.svc/getOptions/?_dc=1480695899913 80 - 127.0.0.1 HTTP/1.1 
Mozilla/5.0+(Windows+NT+6.3;+WOW64;+Trident/7.0;+rv:11.0)+like+Gecko - 500 0 5367 415

Sample event from Microsoft Event Viewer Logs : 
Event code: 3006 
Event message: A parser error has occurred. 
Event time: 12/2/2016 11:38:21 AM 
Event time (UTC): 12/2/2016 4:38:21 PM 
Event ID: 634dddec78504f13953607a1a95ad1b2 
Event sequence: 1 
Event occurrence: 1 
Event detail code: 0 
Application information: 
Application domain: /LM/W3SVC/1/ROOT-5-131251703012826172 
Trust level: Full 
Application Virtual Path: / 
Application Path: D:\inetpub\wwwroot\ 
Machine name: XXXXXX00012345 
Process information: 
Process ID: 31988 
Process name: w3wp.exe 
Account name: domain\User_admin 
Exception information: 
Exception type: HttpException 
Exception message: Could not load type 'Security2000.Global'. 
at System.Web.Compilation.BuildManager.ReportTopLevelCompilationException() 
at System.Web.Compilation.BuildManager.EnsureTopLevelFilesCompiled() 
at System.Web.Compilation.BuildManager.CallAppInitializeMethod() 
at System.Web.Hosting.HostingEnvironment.Initialize(ApplicationManager appManager, IApplicationHost appHost, IConfigMapPathFactory configMapPathFactory, HostingEnvironmentParameters hostingParameters, PolicyLevel policyLevel, Exception appDomainCreationException) 
Could not load type 'Security2000.Global'. 
at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding) 
at System.Web.UI.TemplateParser.ParseFile(String physicalPath, VirtualPath virtualPath) 
at System.Web.UI.TemplateParser.ParseInternal() 
at System.Web.UI.TemplateParser.Parse() 
at System.Web.Compilation.BaseTemplateBuildProvider.get_CodeCompilerType() 
at System.Web.Compilation.BuildProvider.GetCompilerTypeFromBuildProvider(BuildProvider buildProvider) 
at System.Web.Compilation.BuildProvidersCompiler.ProcessBuildProviders() 
at System.Web.Compilation.BuildProvidersCompiler.PerformBuild() 
at System.Web.Compilation.ApplicationBuildProvider.GetGlobalAsaxBuildResult(Boolean isPrecompiledApp) 
at System.Web.Compilation.BuildManager.CompileGlobalAsax() 
at System.Web.Compilation.BuildManager.EnsureTopLevelFilesCompiled() 
Could not load type 'Security2000.Global'. 
at System.Web.UI.TemplateParser.ProcessException(Exception ex) 
at System.Web.UI.TemplateParser.ParseStringInternal(String text, Encoding fileEncoding) 
at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding) 
Could not load type 'Security2000.Global'. 
at System.Web.UI.TemplateParser.GetType(String typeName, Boolean ignoreCase, Boolean throwOnError) 
at System.Web.UI.TemplateParser.ProcessInheritsAttribute(String baseTypeName, String codeFileBaseTypeName, String src, Assembly assembly) 
at System.Web.UI.TemplateParser.PostProcessMainDirectiveAttributes(IDictionary parseData) 

Request information: 
Request URL: http://localhost/Rejected-By-UrlScan?~/workpoint/rest/auth.svc/getOptions/?_dc=1480696701271 
Request path: /Rejected-By-UrlScan 
User host address: 127.0.0.1 
User: 
Is authenticated: False 
Authentication Type: 
Thread account name: domain\User_admin 
Thread information: 
Thread ID: 57 
Thread account name: domain\User_admin 
Is impersonating: False 
Stack trace:
at System.Web.Compilation.BuildManager.ReportTopLevelCompilationException() 
at System.Web.Compilation.BuildManager.EnsureTopLevelFilesCompiled() 
at System.Web.Compilation.BuildManager.CallAppInitializeMethod() 
at System.Web.Hosting.HostingEnvironment.Initialize(ApplicationManager appManager, IApplicationHost appHost, IConfigMapPathFactory configMapPathFactory, HostingEnvironmentParameters hostingParameters, PolicyLevel policyLevel, Exception appDomainCreationException)


 
CauseAn ISAPI Filter called UrlScan was installed in IIS.
User-added image
ResolutionRemove the ISAPI Filter called UrlScan.

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