000034443 - How to update a record with a nested Value List Value in RSA Archer

Document created by RSA Customer Support Employee on Dec 6, 2016Last modified by RSA Customer Support on Sep 6, 2019
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Article Number000034443
Applies ToRSA Product Set: Archer
RSA Version/Condition: All
IssueWhen trying to update a record using Data Import with a Value that exists in the system already, you find that a new Value is created in the Values List instead of using the Value that already exists. This is because the format of the import file is not correct.

An incorrect example import file could be:

"Tracking ID","VL"

Before Import with incorrect format:
User-added image

Using this incorrect format will create a new duplicate Value within the Values List field.
User-added image
ResolutionThe correct format is to use a colon (:) for the nested, or hierarchical, structure of the Values List Value. For example:

"Tracking ID","VL"