000034510 - Missing products in download list for RSA Identity Governance and Lifecycle software releases in RSA Link

Document created by RSA Customer Support Employee on Dec 7, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034510
Applies ToRSA Product Set: Identity Governance and Lifecycle
RSA Product/Service Type: Enterprise Software
Platform: Linux
 
IssueWhen trying to download upgrade files for the RSA Identity Governance and Lifecycle product, some or all of the products purchased are not visible under Additional Downloads.
 
CauseThis will happen if products purchased or licensed have not been registered under the correct account.
Resolution
  1. Navigate to the Additional Downloads area of RSA Link for RSA Identity Governance and Lifecycle:
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  1. You should be presented with a list of products.  If something is missing, register the product using the Register New Product button at the top of the product menu. 
  2. Select the product from the drop down list.
  3. For Entitlement Type select Serial Number.
  4. Enter the serial number and click Submit.
  5. If you do not know the serial number, from the main RSA Link page, click on My RSA:
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  1.    Choose the My Products tab for a list of products and serial numbers: 
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  1. Go back to step 1 to register the new product. 
If you are still having issues seeing a registered product, please contact RSA Support.

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