|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 6.x, 7.x
|Issue||When downloading installation/upgrade software for RSA Identity Governance & Lifecycle as per RSA Knowledge Base Article 000038064 -- How to download full kits, service packs, and patches from RSA Link for RSA Identity Governance & Lifecycle, some or all of the products purchased are not visible after choosing Version Upgrades and clicking on the RSA Identity Governance & Lifecycle link.|
|Cause||This issue can occur if products purchased or licensed have not been registered under the correct account.|
|Resolution||To resolve this situation, you may register the missing products in RSA Link by doing the following:|
If, after following these steps, you are still unable to access a registered product, please contact RSA Identity Governance & Lifecycle Customer Support for further assistance.