000034516 - An unexpected error occurred "Unsupported file type" when attempting to upload a file to RSA Archer

Document created by RSA Customer Support Employee on Dec 8, 2016Last modified by RSA Customer Support on Sep 19, 2019
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Article Number000034516
Applies ToRSA Product Set: Archer
IssueA popup warning message is displayed when uploading a file to Archer, such as when attaching a file to an attachment field or uploading a package file.
An unexpected error occurred attempting to upload the file: Unsupported file type.

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CauseMost likely, the file type is being blocked by the File Creation Restriction settings in the Archer Control Panel. 
ResolutionCheck the File Creation Restriction Settings in the Archer Control Panel.
  1. Open the Archer Control Panel.
  2. Go to the Installation Settings tab and select the File Creation Restriction tab.
  3. The Filter Type options are None, Blacklist or Whitelist.

  • If set to Blacklist, remove the file type that is causing the error from the list.
  • If set to Whitelist, add the file type that is causing the error to the list.
  • Or set to None.