000034400 - RSA Archer Caching service "started and then stopped" after attempting to start it

Document created by RSA Customer Support Employee on Dec 8, 2016•Last modified by RSA Customer Support on May 1, 2019
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Article Number000034400
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x, 6.x
IssueWhen attempting to manually start the RSA Archer Caching Service, it immediately goes into a Stopped state and prints the following error message:

User-added image


Additionally, the following errors may be logged:

Error #1:

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.NET</TraceIdentifier>
                    <Description>RSA Archer Cache must be specified as the Caching Solution in the RSA Archer Control Panel before service can be started.</Description>
                    <AppDomain>ArcherTech.Services.CachingService.exe</AppDomain>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>


Error #2:

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.NET</TraceIdentifier>
                    <Description>No available configuration matches current machine.</Description>
                    <AppDomain>ArcherTech.Services.CachingService.exe</AppDomain>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>
CauseMisconfiguration of the Caching service.
ResolutionCorrect the configuration of the RSA Archer Caching Service in the Archer Control Panel

Error #1. Caching is disabled in the Archer Control Panel's installation settings tab.  It is required to configure caching in the Archer Control Panel before starting the service.

Important Note: This error will also happen when caching has been enabled and configured in the Archer Control Panel but has not yet been committed / "Saved" (button in the top left).


Error #2. Caching is enabled but has been configured for a different IP address other than the server that you are attempting to start the RSA Archer Caching Service on. 
  1. Start the Caching Service only on the server that has been configured, or reconfigure the installation settings tab of the Archer Control Panel to match the caching service you are attempting to start it on.
  2. Click "Save" in the top left of the Archer Control Panel after making any changes.

Important Note: This may also be caused by the IP address of the caching server changing, such as in a Disaster Recovery fail over of the server to another server where that other server is not configured in the Archer Control Panel as the "High Availability Server" for the caching service.

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