|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 5.5 SP4
|Issue||When attempting to manually start the RSA Archer Caching Service, it immediately goes into a Stopped state and prints the following error message:|
Additionally, the following errors may be logged:
|Cause||Misconfiguration of the Caching service.|
|Resolution||Correct the configuration of the RSA Archer Caching Service in the Archer Control Panel|
Error #1. Caching is disabled in the Archer Control Panel's installation settings tab. It is required to configure caching in the Archer Control Panel before starting the service.
Important Note: This error will also happen when caching has been enabled and configured in the Archer Control Panel but has not yet been committed / "Saved" (button in top left).
Error #2. Caching is enabled but has been configured for a different IP address other than the server that you are attempting to start the RSA Archer Caching Service on.