Article Content
Article Number | 000034449 |
Applies To | RSA Product Set: Archer RSA Version/Condition: 5.X and 6.X |
Issue | Content Keyword Searching works, but Attachment Keyword Searching does not. |
Cause | The Keyword Searching option is not enabled for the Attachment field you want to search. The file attached is not a supported file type. Supported file types: Word, Excel, PDF, and Text. The Queuing Service is not running. |
Resolution |
|
Notes | If you are having issues Keyword Searching a Microsoft Office document, make sure Microsoft Filter Pack 2.0 or newer is installed on all Web Servers and Services servers. |