|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 5.X and 6.X
|Issue||Content Keyword Searching works, but Attachment Keyword Searching does not.|
|Cause||The Keyword Searching option is not enabled for the Attachment field you want to search.|
The file attached is not a supported file type. Supported file types: Word, Excel, PDF, and Text.
The Queuing Service is not running.
|Notes||If you are having issues Keyword Searching a Microsoft Office document, make sure Microsoft Filter Pack 2.0 or newer is installed on all Web Servers and Services servers.|