000034461 - RSA Archer Data Feeds or Data Imports fail to format international characters correctly

Document created by RSA Customer Support Employee on Dec 9, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034461
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.4.1
IssueRSA Archer Data Feeds or Data Imports fail to format international characters correctly by putting junk characters for UTF-8 Texts. For example: Štepán.
ResolutionSet the Text Encoding option to UTF-8.
For Data Feed:
  1. Navigate to Administration > Integration > Manage Data Feeds.
  2. Open the Data Feed and select the Navigation tab.
  3. In the File Definition section, set the Text Encoding option to UTF8.
User-added image


For Data Import:
  1. Open Data Import Wizard.
  2. In the General Information section, set the File Encoding option to UTF8.
User-added image

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