000034419 - After upgrading or installing RSA Archer 6.1 P2 or higher, the Workpoint web application is missing in IIS Manager

Document created by RSA Customer Support Employee on Dec 9, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034419
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.1 P2 and higher
IssueAfter upgrading or installing Archer 6.1 P2 or higher, the Workpoint web application is missing in IIS Manager.
The following image is BEFORE upgrading Archer.
User-added image
CauseThe Archer installer removed the Workpoint web application during upgrade.
New installs of 6.1 P2 and higher do not include the web application.
ResolutionThe Workpoint web application is no longer required because all the Workpoint web pages (Architect, Job Troubleshooting) are now hosted by Archer's .aspx pages inside of the Archer web application.
This was necessary to support the localization of Workpoint. 
The installer will remove the Workpoint web application as part of the Archer upgrade.

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