000029143 - RSA Archer doesn't show any records when clicking Display All

Document created by RSA Customer Support Employee on Dec 9, 2016•Last modified by RSA Customer Support on Jun 17, 2019
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Article Number000029143
Applies ToRSA Product Set: Archer
 
IssueWhen clicking on Display all, Archer tries to load the records and after 30 seconds it stops loading and comes up with an error ID 

Here are sample exceptions from the w3wp log file:

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.Web</TraceIdentifier>
                    <LogReferenceId>080414-065229-3645</LogReferenceId>
                    <Description>Request timed out.</Description>
                    <AppDomain>/LM/W3SVC/1/ROOT/RSAarcher-1-130516049162592495</AppDomain>
                    <ContextData>
                        <BaseUrl>removed
                        <id>0</id>
                        <Module>ModuleId: 82, ModuleName: Products and Services, ModuleStatus: ActiveInProduction, ModuleType: Application</Module>
                    </ContextData>
                    <Exception>
                        <ExceptionType>System.Web.HttpException, System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</ExceptionType>
                        <Message>Request timed out.</Message>
                        <Source />
                        <StackTrace />
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>


 
ResolutionIssue can be resolved by extending the "Execution Timeout" under the HttpRuntime in IIS Manager:
  1. Open IIS Manager and then click on the Archer Website, e.g. RSAarcher.
  2. Click on the "Configuration Editor" under the "Management".
  3. Click on the dropdown box of "Section" and then go to System.Web -> HttpRunTime
  4. Go to the "Execution Timeout" and change the value of "00:01:50" to "00:05:00" (or other value you want to).
  5. Save the changes.
  6. Perform an IISRESET.

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