|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 5.5
|Issue||When adding or uploading a file to a record in RSA Archer, an error displays: The page was not displayed because the request entity is too large.|
|Cause||The value currently set for uploading file to not big enough for file size.|
|Resolution||Change the default attributes of ApplicationHost.config file - Default Web Site location section of the file (c:\Windows\System32\Inetsrv\Config)|
- Change uploadReadAheadSize in applicationHost.config file for IIS 7 (the default is 48 kilobytes):
- Change maxAllowedContentLength in applicationHost.config file for IIS7.
The size of this value is set in bytes, in the example below, we've set both of these values to 10MB which should be sufficient.
It's very likely that these values do not currently exist in your applicationHost.config file so they will need to be manually added. We also need to be mindful that these values might already be set as an override in Archer Web.config file. Please take a copy of the original file before making any changes.
Before (Will look something similar)
Then perform an IISRESET.
This can also be set in IIS Manager by opening the website and selecting Configuration Editor. You will see a screen similar to the below and you and update the value here.