000034473 - After OS upgrade from Windows 2008 R2 to 2012 R2, RSA Archer is unavailable from the front end and the Archer Control Panel

Document created by RSA Customer Support Employee on Dec 9, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034473
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.3.X
Platform: Windows
 
IssueAfter OS upgrade from Windows 2008R2 to 2012R2 RSA Archer is unavailable from the front end and the ACP.
Sample error from Output tab in Archer Control Panel (ACP): 
[07:46:11:03] ArcherTech.ControlPanel Error: 0 : System.ComponentModel.Composition.CompositionException, System.ComponentModel.Composition, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information. 
1) Could not load type 'System.Runtime.Diagnostics.ITraceSourceStringProvider' from assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'. 
Resulting in: Unexpected failure when broadcasting or receiving. 
Resulting in: The invocation of the constructor on type 'ArcherTech.ControlPanel.Plugins.Installation.FileUploadFilteringViewModel' that matches the specified binding constraints threw an exception. 
Resulting in: An exception occurred while trying to create an instance of type 'ArcherTech.ControlPanel.Plugins.Installation.InstallationPlugin'. 
Resulting in: Cannot activate part 'ArcherTech.ControlPanel.Plugins.Installation.InstallationPlugin'. 
Element: ArcherTech.ControlPanel.Plugins.Installation.InstallationPlugin --> ArcherTech.ControlPanel.Plugins.Installation.InstallationPlugin --> DirectoryCatalog (Path="D:\Program Files\Archer Technologies\Archer Control Panel\Plugins") 
Resulting in: Cannot get export 'ArcherTech.ControlPanel.Plugins.Installation.InstallationPlugin (ContractName="ArcherTech.ControlPanel.Common.IPlugin")' from part 'ArcherTech.ControlPanel.Plugins.Installation.InstallationPlugin'. 
Element: ArcherTech.ControlPanel.Plugins.Installation.InstallationPlugin (ContractName="ArcherTech.ControlPanel.Common.IPlugin") --> ArcherTech.ControlPanel.Plugins.Installation.InstallationPlugin --> DirectoryCatalog (Path="D:\ProgramFiles\Archer Technologies\Archer Control Panel\Plugins") 
System.ComponentModel.Composition at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(ImportEngine engine, ComposablePart part, ExportDefinition definition) 
at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart part, ExportDefinition export, Boolean isSharedPart) 
at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[T](Export export) 
at System.Lazy`1.CreateValue() 
at System.Lazy`1.LazyInitValue() 
at ArcherTech.ControlPanel.Host.CreatePlugin(Lazy`2 lazyPlugin, Boolean checkConfigServiceConnection) 
[07:46:17:75] Begin Control Panel starting 
[07:46:09:39] Control Panel starting 
[07:46:09:86] Connecting to configuration service 
[07:46:09:99] Connected to configuration service in 0.124s 
[07:46:09:99] Starting Plugin Manager 
[07:46:10:00] Started Plugin Manager in 0.016s 
[07:46:10:00] Finding Plugins 
[07:46:10:45] Finding Plugins completed in 0.443s 
[07:46:10:45] Loading Plugin 'Cache Monitor' 
[07:46:10:47] Loading Plugin 'Cache Monitor' completed in 0.023s 
[07:46:10:47] Loading Plugin 'Configuration Report' 
[07:46:10:49] Loading Plugin 'Configuration Report' completed in 0.021s 
[07:46:10:49] Loading Plugin 'Job Engine Manager' 
[07:46:10:52] Loading Plugin 'Job Engine Manager' completed in 0.017s 
[07:46:10:52] Loading Plugin 'Local Settings' 
[07:46:10:55] Loading Plugin 'Local Settings' completed in 0.035s 
[07:46:10:55] Loading Plugin 'Monitoring Console' 
[07:46:10:56] Loading Plugin 'Monitoring Console' completed in 0.016s 
[07:46:10:56] Loading Plugin 'Output' 
[07:46:10:86] Loading Plugin 'Output' completed in 0.294s 
[07:46:10:86] Loading Plugin 'Installation Settings' 
[07:46:17:28] Loading Plugin 'Installation Settings' completed in 6.421s 
[07:46:17:28] Loading Plugin 'Instance Management' 
[07:46:17:46] Loading Plugin 'Instance Management' completed in 0.194s 
[07:46:17:46] Control Panel started in 8.084s 
End Control Panel starting 
[07:46:17:75] An error occurred reading the instance groups. Unexpected failure when broadcasting or receiving. 
[07:46:17:78] An error occurred loading the instances. Unexpected failure when broadcasting or receiving.

 
CauseDue to the .NET version installed after server upgrade to Windows 2012 R2.
ResolutionDownload and install .NET Framework 4.5.2: https://www.microsoft.com/en-us/download/details.aspx?id=42642.

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