Service Interruption: December 9th, 2016

Document created by RSA Link Team Employee on Dec 9, 2016Last modified by RSA Link Team Employee on Dec 13, 2016
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This issue has now been resolved. Updated - 13 Dec 2016


RSA Link ( is currently experiencing an issue that is preventing some users from downloading larger product downloads such as service packs and patches.  Some users are reporting that when attempting to download files they are presented with the following message:  An error occurred while processing your request.


RSA is actively working to resolve this issue and it should be corrected shortly.


For Technical Support regarding the content of a service notification, contact your local service team or RSA Customer Support.  

You are also invited to submit any feedback regarding RSA Link by using the feedback submission form.


We apologize for the inconvenience.


Thank you,

RSA Customer Support

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